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Texas State Technical College Grievances and Complaints

Celebrating its 50th Anniversary, Texas State Technical College (TSTC) is a public coeducational institution of higher education offering courses of study in technical education leading to the award of Certificates and Associate of Applied Science degrees. TSTC also provides technical education and training to business and industry, continuing education to the public, and training programs for community and state economic development. TSTC serves Texas through ten campuses in Abilene, Breckenridge, Brownwood, Fort Bend County, Harlingen, Marshall, Williamson County, Sweetwater and Waco. TSTC is the only college in the state to adopt a funding model based entirely on student employment outcomes - aligning with its purpose of strengthening Texas with a highly skilled, technically-competent workforce.

TSTC's Vision

Texas State Technical College (TSTC) will be a leader in strengthening the competitiveness of Texas business and industry by building the state’s capacity to develop the highest quality workforce.

TSTC's Values

    Leadership: Developing visions and strategies for a desired future, and aligning and energizing people to achieve those visions

    Innovation: Creating and implementing new ideas and methods

    Collaboration: Working cooperatively with other organizations and within our own system

    Accountability: Measuring our performance and using the results for improvement

    Responsiveness: Providing appropriate programs and services in a proactive, flexible and timely manner

    Excellence: Achieving the highest quality in all we do

    Stewardship: Ensuring our programs and services add value to our students and communities throughout the state, and operate in accordance with the public trust for which we are responsible

    Integrity: Dealing honestly and openly with all of our constituencies and with one another

    Diversity: Striving to be inclusive in our faculty, staff and students as reflected in state demographics; treating others fairly and equitably as we would all like to be treated

    TSTC Customer Service Goal

    It is the goal of TSTC faculty and staff to provide a level of customer service that is beyond expectation. We pledge to be...

    • Friendly to all we meet in our work,
    • Helpful in all that we do,
    • Courteous in all of our dealings,
    • Responsive to customers' needs and
    • Accountable for our actions.

    We will deliver the highest quality services possible with the highest regard for honesty, integrity and ethical behavior.

    • For more information, please call or write to:

    Compact with Texans Representatives

    Texas State Technical College Location

    Ms. Georgeann Calzada
    Campus Enrollment Executive 
    5333 F.M. 1640
    Richmond, TX 77469

    Phone: 832-223-0612


    Fort Bend County

    Ms. Annette Ellis
    Campus Enrollment Executive 
    2650 East End Boulevard, South
    Marshall, Texas 75671
    Phone: 903-923-3313

    Marshall

    Ms. Janette Gomez
    Community Standards Liaison
    1902 N. Loop 499
    Harlingen, TX 78550

    Phone: 956.364.4383

    Harlingen

     

     Ms. Sarah S. Patterson
    Executive Director of Transition Services
    3801 Campus Drive
    Waco, TX  76705
    Phone: 254.867.3842


    Williamson County


    Ms. Griselda Sanchez
    Director of Student Services, Sweetwater, Abilene, Breckenridge, Brownwood
    300 Homer K Taylor Dr.
    Sweetwater, TX 79556
    Phone: 325-235-7311


    Abilene, Breckenridge, Brownwood,
    and Sweetwater

    Ms. Susan Shafer
    Executive Director, Student Rights and Responsibilities

    3801 Campus Drive
    Waco, TX 76705

    Phone: 254-867-3925

     Waco

    Ms. Amanda Warren
    Campus Enrollment Executive 
    119 North Lowrance
    Red Oak, TX 75154
    Phone: 972-617-4724 ext. 13925

    North Texas

     

    Formal Written Complaint Handling Procedure

    Most questions or complaints can be addressed through routine college channels. If additional assistance is needed, you are encouraged to file a formal written complaint. TSTC is committed to your satisfaction. The Customer Service Representatives for our TSTC are listed above.

    Submit your complaint in writing by filling out the Effective Customer Relations Form. Alternatively, you may communicate verbally to the respective individuals named above.

    ES 3.24 Student Grievances and Complaints

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    Texas State Technical College 3801 Campus Drive Waco, Texas 76705 254-799-3611
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